statistics

The portal usage summary allows you to take a look at the overall activities carried by you and your users in the community. It shows the number of topics, comments posted in your community. In addition, you can see the numbers of posts specific to each topic types.

You can see the portal usage for a particular week, month or for a particular time intervals. If you have several forums in your portal, you can use the Forum Filter and view your portal usage for a particular forum.

The topic response summary provides a graphical view of the topics and responses posted on your portal. From this graph, you can understand how many topics and comments are posted for a selected time period.

You can select different time intervals to understand how the topic-response trend varies. If you have several forums in your portal, you can use the Forum Filter and view your portal usage for a selected forum.

You can further drill down and analyze this report for a specific topic type by navigating to the corresponding section. For Example: If you wish to see the topic response trend for a particular topic type namely Problems, you can navigate to the problems tab and view how many problems and solutions are posted for a selected time period.

The responsiveness report shows the percentage of topics that received responses from the participants and the percentage of topics yet to be replied for a selected time period. If you have several forums in your portal, you can use the Forum Filter and view the responsiveness summary for a particular forum.

This report can be limited to a specific topic type. For Example: If you wish to see how many questions are answered, you can navigate to the Questions tab and view the responsiveness statistics for Questions.

In addition, you can view the rate in which a specific question is answered using the Response Rate Statistics.

The topic type trend provides a graphical view of the overall topic types used for a selected time period. With this report, you can understand which topic types are used most often by your users.

You can also select different time periods (weekly, monthly or for a selected date range) to understand the how the topic-type trend varies. . If you have several forums in your portal, you can also use the Forum Filter and view your topic types trend for a particular forum.

The Topic Types Overview allows you to take a look at the number of discussions, questions, ideas, announcements and problems posted in your community.

 

The top contributors report shows the list of most active users on your community. i.e., you can see those who have posted a maximum no. of posts including topics and responses. In addition, this report displays the images of the top contributors along with the total number of posts they have published.

You can see the top contributors report for a selected time period and for a particular forum. For example: If you wish to see the list of users who have posted a maximum no. of posts on a particular forum, you can use forum filter and select the forum to view the top contributors report.

The Unique User Participation trend shows how many new visitors are participated in your portal over the course of a specified time period. You can also select different time intervals to understand how the unique user participation trend varies. If you have several forums in your portal, you can use the Forum Filter and view the user participation trend for for a selected forum.

You can further drill down and analyze this report for a particular topic type by navigating to the specific topic type tab.

The Most useful discussions statistics shows the list of discussions that have a maximum no. of votes. With this report, you can identify which topics are most useful to your users.

You can see the list of most useful discussions for a particular week, month or for a particular time intervals. If you have several forums in your portal, you can use the Forum Filter and view the most useful discussions report for a selected forum.

This report can also be viewed from the corresponding topic type section - Discussions

The Most useful discussions statistics shows the list of questions that are asked more frequently on your community. This specific report is calculated based on the number of votes each questions have received.

You can see the list of most asked questions for a particular week, month or for a particular time intervals. If you have several forums in your portal, you can use the Forum Filter and view the most asked questions report for a selected forum.

This report can also be viewed from the corresponding topic type section - Ideas.